Social CRM: Facebook, Twitter, and YouTube conversation moderation
and management 

Social Canvas™: Professional-level design tools to create Facebook
tabs, HTML5 pages, and custom web apps

Social Switchboard™: The world's first trigger-based social campaign tool

Web Apps & Contests: Shoutlet-powered promotions, sweepstakes,
web apps, and modules for increased engagement

Social Profiles: Unprecedented social data acquisition and
interest segmentation

Social Enterprise: Corporate-level control of multiple brands,
franchises, locations, branches and agents

Social Analytics:  Robust metric tracking and custom reports